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Conflict Communication Skills
Product Code: CCS
Running Time: 14 minutes

At some point in your work history, you will encounter some form of hostility. Whether it's an upset co-worker or a dissatisfied customer, your response can make the difference between a stressful or a pleasant work environment.
  • The nature of hostility and how it affects those in the workplace.
  • Basic conflict communication skills and how they can be used to defuse hostility.
  • How to deal with people who do not respond rationally.

Leader's Guide...

Conflict Communication Skills

Purchase Price: $495.00
Monthly Rental Price: $250.00
Sale Type: