While customer service training often focuses on "going the extra mile"; this film demonstrates that it is not enough to go the extra mile, if you haven't gone the First Mile. This humorous and engaging program emphasizes the basics and the essential art of customer service.
- With some special help from veteran game-show host Bob Eubanks, participants will involved in the process of learning the acronym "ART".
- Give customers your full ATTENTION.
- Treat your customers with RESPECT for them as
- Make sure you give each customer enough of your TIME to meet their needs.
Leader's Guide...